Orders Received Before 2:00 pm Will Be Shipped Out אי"ה The Same Day, With Exceptions Of:

1. If One Of The Items Ordered Will Be Found Out Of Stock Or Less Than The Stock Ordered, We Will Wait For The New Stock To Arrive Or We Will Contact The Customer and Give Him The Choice of Either We Should Send What We Have in Stock, change to a similar item, Wait For A New Stock or Cancel The Order.

2. If The Order Is Of A Bigger Quantity Than Usual We Will Order A New Stock, And We Will Let The Customer Know That We Wait On The New Stock To Arrive.
3. Customers who would like to request a signature, will have to write it by the order notes or send an email to request and we will charge additional $5 for the service, (if it’s not requested we could not take responsibility if its stolen).

Perishable and Frozen Products

Perishable and Frozen Products are Being Packed safely, with Styrofoam Boxes, Ice Packs and/or Dry Ice,
We Can Take Orders on Perishable and Frozen Products, Only With a Transit Time of Maximum 2 Business Days, We Are Located in Monsey N.Y. 10952 So If Ground Delivery Will Take More Than 2 Days You Have to Select 2’nd day Shipping or Greater.

An Order That Contains Perishable Items and Has a Transit Time of 2 Days, on Thursday, We Will Send Out The Order on Monday.

Local Delivery

For Any Question about Local Delivery Please Contact Us at:
1-855-756-7437 or: Order@rocklandkosher.com

In-Store Pick-up

In-Store Pick-up Is Only At Our Location:
The Shoppers haven
27 Orchard st.
Monsey, N.Y. 10952
Your Order Will Be Ready about 2 Business Hours after the Order Is placed, unless otherwise agreed.
Friday We Don’t Offer In-Store Pick-up.

Order Problem

If We Have Any Problem With a Order, We Will Try To Contact The customer By Phone, (Therefore is Very Important To Give a Phone Number Where You Can Be Reached In Business Hours) And By E-mail, If We Will Not Get a Respond Until a Week, We Will Automatically Cancel The Order.

All Products That Can Be in Different Colors, And the Picture Shows Only One Color, If You Need a Specific Color, You Must Write it in the Item Note or Order Note, Otherwise we Will Send Any Color.